VACANCIES

Sales Negotiator

Location: Harrogate

Employment: Full Time, Monday to Friday 9:00-17:30 and 1 in 4 Saturdays 09:30-12:30.

Reporting to:  Head of Sales

Overview

We are seeking a motivated and results-driven Sales Negotiator to join our established estate agency team. The role involves managing residential property sales from initial enquiry through to completion, while delivering excellent customer service to both vendors and buyers. The successful candidate will also be involved in our traditional auction business, assisting with the marketing and sale of auction properties and liaising with bidders, sellers, and solicitors throughout the auction process.

This is an excellent opportunity for a proactive individual looking to develop their career within a dynamic estate agency environment.

Responsibilities 

• Act as the first point of contact for all clients, handling walk-ins, calls, and emails professionally while providing a welcoming and knowledgeable front-office experience.
• Register and qualify new applicants; arrange property viewings, gather feedback, and relay it to owners promptly.
• Negotiating offers between buyers and sellers to achieve the best possible outcome.
• Progressing agreed sales through to exchange and completion.
• Generating new business through valuations, viewings, and proactive follow-up.
• Assisting with the preparation, marketing, and administration of traditional auction properties.
• Liaising with buyers, sellers, solicitors, and other third parties throughout the sales and auction process.
• Ensuring compliance with relevant legislation and internal procedures.
• Delivering a high standard of customer service at all times.
• Maintain accurate tenancy and property records, ensuring internal CRM and databases are consistently up to date.
• Support other departments as required during busy periods or staff absences.

The Person 

• Proven experience in estate agency sales is preferred, but not essential for the right candidate.
• Confident communicator with excellent verbal, written, and interpersonal skills.
• Effective negotiator, capable of managing offers, counteroffers, and sensitive price discussions in a professional and commercially astute manner.
• Ability to manage multiple instructions and work effectively under pressure.
• Strong organisational and time-management abilities.
• Customer-first mindset with a proactive, solutions-oriented, and professional approach.
• Proficient in CRM systems and Microsoft Office applications.
• Holds a full UK driving licence (essential).

What We Offer 

• A competitive salary, commensurate with your experience and skills.
• Ongoing professional development opportunities, including training and support to help you grow within your role and the wider property sector.
• Access to a holiday buy-back scheme, giving you the flexibility to purchase additional annual leave.
• An additional day off for your birthday and Christmas Eve as paid leave.
• A confidential Employee Assistance Programme (EAP) to support your health and wellbeing, offering expert advice and counselling services.
• A collaborative, supportive workplace where your ideas are valued and your efforts recognised.
• Regular staff socials and team events.

Apply to

Leah Nanji, Feather Smailes Scales, 8 Raglan Street, Harrogate, HG1 1LE

leah.nanji@fssproperty.co.uk

STRICTLY NO AGENCIES

Maintenance Manager

 Location: Harrogate

Employment: Full Time, Monday to Friday 9:00-17:30 and 1 in 4 Saturdays 09:30-12:30.

Reporting to:  Head of Lettings

Overview

The Maintenance Manager is responsible for overseeing maintenance and compliance across all company divisions - Residential Lettings, Commercial Management, and Residential & Commercial Sales. This role includes leading a team of three Maintenance Coordinators, ensuring the department operates efficiently, managing contractor scheduling, and maintaining clear communication with Landlords and Tenants.

Responsibilities

Maintenance Operations

• Co-ordinating all repairs and maintenance for up to 1,000 residential and ever-increasing commercial portfolio properties.
• Respond promptly to maintenance requests from Tenants and Landlords.
• Instruct and follow up with Contractors, ensuring all are properly qualified to perform work on the property, with up-to-date insurance and indemnity coverage, renewed annually as required.
• Effectively utilise property software applications such as Fixflo, Reapit, and Re-Leased to streamline processes and enhance the efficiency of property management operations.
• Deal with inspection, inventory and check-out feedback from colleagues and rectification works.
• Perform property inspections as required.
• Ensure all legal compliance requirements are met within the correct timescales.
• Process invoices and liaise with the Accounts Team to ensure all third parties are paid promptly.

• Carry out project management works involving the full refurbishment of properties.
• Quality control, sign-off works, visit properties to check and gain feedback from Tenants.

The Person 

• The ideal candidate will have experience in property maintenance or a related field, with at least 1-2 years in a supervisory role.
• Excellent interpersonal and communication skills, with the ability to build long-lasting positive relationships.
• Ability to work efficiently under pressure and meet tight deadlines while maintaining high-quality standards.
• The candidate must possess strong problem-solving skills to effectively address and resolve challenges as they arise.
• Attention to detail, with strong organisational skills.
• Proven track record in managing projects on cost and timeline.
• Full UK driving licence required

 What We Offer 

• A competitive salary, commensurate with your experience and skills.
• Ongoing professional development opportunities, including training and support to help you grow within your role and the wider property sector.
• Access to a holiday buy-back scheme, giving you the flexibility to purchase additional annual leave.
• A confidential Employee Assistance Programme (EAP) to support your health and wellbeing, offering expert advice and counselling services.
• A collaborative, supportive workplace where your ideas are valued and your efforts recognised.

Apply to

Leah Nanji, Feather Smailes Scales, 8 Raglan Street, Harrogate, HG1 1LE

leah.nanji@fssproperty.co.uk

STRICTLY NO AGENCIES

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Hi Erica, Thanks again for the contact over the last few years. You've been so easy to sort things out with.

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I found renting a property with Erica at FSS a very easy and professional process, thank you!

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Thank you Cathy!  The deposit was received into our account.  We appreciate how wonderful FSS was to work with and our landlords.

They have been so helpful with everything that they have dealt with for me. All the staff are great. (Landlord) 

Dear Thomas    My beautiful wife and children have followed me around the world throughout my career and we’ve had multiple moves from Australia to Ohio to Washington...

Michael, Thank you so much, for a sterling job, of taking over and managing xxxxxxxxxx. Such a professional, efficient and speedy restoration of the property. Including a perfect selection of...

Eugene was amazing all the way through from the first email right through to the calls we had.Eugene went over and above to make sure that our letting went as smooth as possible and as fast as...

We would like to take this opportunity to thank you for your kindness and integrity during the process for which we are extremely grateful.  We would have no hesitation in recommending you...

Hi Kyah,  I would like to just say thank you to you and everyone for all your work and speed at getting the property sold. 

Hi Erica, I would like to thank you and all the team for looking after us so well whilst we were the tenants at South Drive.   You are all extremely professional and it was a pleasure...

High praise for Michelle Rycroft and her attention to ongoing maintenance works.

Michael, Thank you for the property brochure, such an improvement. Well done to your team but a special shout out to Tracey Lee, her approach has been excellent especially with us being distant...

Good Morning Gaynor, Thank you so much for your excellent service. I will be sure to highly recommend you.

Morning Siobhan, I’d just like to say that I / we really are most grateful for your help, assistance and ever present efficiency over the past few weeks. Best regards 

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Simon Croft kept me informed and explained events very clearly and concisely. Front of house staff are always extremely helpful, polite and well informed.

Dear Kyah,  Thank you for this note and recent telephone call.  Many thanks for all your, and the team’s help in marketing and selling mum’s house.

Good morning Simon,  Thank you for your valedictory email. Over the years we have often thought that we could not have found a better agent. We wish you all at FSS continued success in...

Lydia,  Just so you know, I am considering not continuing my tenancy when it ends in August. I am currently looking at a few other places, and might decide to move.  Please be aware,...

Dear Kyah, I would like to thank you, and your colleagues for all your work and help during the sale of my mother’s house. I had every confidence in your experience and expertise to...

Dear Michael,  Thanks for your email. I am excited about all the renovation and would like to thank Georgia for all her work.

Dear Jane,  We very much appreciate all the efforts on our behalf by everyone at FSS... will you please pass on our thanks to them all. 

Hi Stuart,  I hope this email finds you well. I just wanted to send a heartfelt thank you for all the hard work you and your team have put into the sale of 31A. There were times when it...

Hi Dan, just a quick note to say thanks for your time today. Really good to meet you, we appreciate you coming to see us at short notice.

Dear Charles, Firstly I want to thank you for the prompt sale of my flat. From start to finish the service and support FSS provided was excellent. In particular I want to express my gratitude to...

Thank you all for the "Yorkshire" white rose plant and the new home card. In the end everything seemed to go quite well and we must thank you all for your efforts in helping to sell xxxxxxx

Thanks Erica, That is great, please thank the landlord we are very pleased with the arrangement, the house and the service fss provides 

Hi Adam,  Just wanted to say "Many Thanks" for your involvement today and for making the whole process a lot easier than it might have otherwise been.  Your participation from the...

To Simon, Richard and Team, thank you for your recent support with the Wetherby RUFC Festival!  From all Under 11 Coaches, Players and Parents

Good morning Tracey,  We just want to thank you very much for the help and support related to recent issues. Special thanks to gas and heating, and doors and locks contractors, both of...

Hi Richard,  Just a quick note to say thanks to you and your team re our sale. Communication throughout the process was excellent.

Thank you Georgia,  you are really efficient.  I hope you have a lovely Christmas and New Year.  I am hoping to come to Harrogate sometime in January so maybe I'll meet you...

Hello Kate and Erica, thank you for your time and the time of your colleagues, it is quite appreciated.  This is the very first time we had a professionalism "experience"   with a...

Hi Jane, Yes we’re of course delighted. Thanks for you kind email. No we’re not buying another property at the moment, though we could not be more pleased with how FSS have dealt...

Hi Kyah, We are indeed in and busy shifting boxes and furniture around the place.  Thank you very much for all of your help throughout this process, it is very much appreciated and...

Dear Richard,  Just a short note to say thank you for your support for this years Brain Game. You did a  really magnificent job. The total raised is now approaching...

Thank you Jonathan & may we add that FSS  & all the people who we have had dealings with have been a pleasure to do business with.

Dear Maisy  The FSS team is always the best example of top-quality service.  Kids at schools should have lessons about business, using the FSS example. 

Very happy with your treatment of the shower refurbishment of my property and everything else in both my HG properties.  Please keep up the good work!

Thank you once again for our meeting today and for being so understanding, it really was against our wishes to have to vacate the premises but unfortunate deterioration in my health and...

Many thanks Simon/ Eugene,  We are very impressed by the smooth handover.  I have passed on your details to my friends who are debating selling/ renting houses.