VACANCIES

Residential Property And Tenancy Manager

Location: Harrogate

Employment: Full Time, Monday to Friday 9:00-17:30 and 1 in 4 Saturdays 09:30-12:30.

Reporting to:  Head of Lettings

Overview

The Residential Property and Tenancy Manager is responsible for managing the end-to-end tenancy process across a portfolio of properties. This role includes conducting inventories, inspections, and checkouts, coordinating repairs and maintenance with contractors, and managing deposit negotiations. The Property and Tenancy Manager acts as the key point of contact for landlords and tenants, ensuring smooth communication and efficient tenancy management throughout the lifecycle of each let.

Responsibilities

• Conduct detailed inventory reports at the start of tenancies, accurately recording the condition and contents of properties.
• Carry out routine property inspections to ensure tenant compliance and identify any maintenance issues.
• Complete checkout inspections at the end of tenancies, comparing findings against original inventories to assess dilapidations or damages.
• Manage deposit negotiations by liaising between landlords and tenants to reach fair resolutions and, when necessary, prepare evidence for dispute adjudication.
• Coordinate necessary repairs and maintenance with contractors, ensuring timely and cost-effective resolutions following inspections and checkouts.
• Maintain up-to-date and accurate records of all property visits, reports, and communications.
• Provide excellent customer service and act as a key point of contact for tenants and landlords throughout the tenancy period.
• Ensure compliance with current lettings legislation and industry standards, including deposit protection schemes.
• Utilise property software applications such as Fixflo and Reapit to streamline processes and improve property management efficiency.
• Oversee and quality-check maintenance and repair works by visiting properties as needed to ensure standards are met and to gather tenant feedback.
• Act as a liaison between internal teams, including Front of House Lettings, Maintenance, Admin, and Accounts, to ensure smooth communication and effective coordination throughout tenancy changeovers.
• Manage own diary efficiently to ensure optimal time management and responsiveness.

The Person

• Will have proven experience in residential property management or a similar lettings role.
• Possesses strong knowledge of tenancy legislation, including deposit protection regulations.
• Has a good understanding of what constitutes fair wear and tear, with proven experience in successfully handling tenant disputes and managing the deposit return process.
• Has excellent interpersonal, written, and verbal communication skills, with the ability to build and maintain long-lasting professional relationships.
• Thrives under pressure and is able to meet tight deadlines while maintaining a high standard of work.
• Brings strong problem-solving skills, with the ability to handle conflict and negotiate diplomatically and fairly when challenges arise.
• Demonstrates exceptional attention to detail and strong organisational skills.
• Holds a full UK driving licence.

What We Offer

• A competitive salary, commensurate with your experience and skills.
• Ongoing professional development opportunities, including training and support to help you grow within your role and the wider property sector.
• Access to a holiday buy-back scheme, giving you the flexibility to purchase additional annual leave.
• A confidential Employee Assistance Programme (EAP) to support your health and wellbeing, offering expert advice and counselling services.
• A collaborative, supportive workplace where your ideas are valued and your efforts recognised.

Apply to

Leah Nanji, Feather Smailes Scales, 8 Raglan Street, Harrogate, HG1 1LE

leah.nanji@fssproperty.co.uk

STRICTLY NO AGENCIES

Maintenance Manager

Location: Harrogate

Employment: Full Time, Monday to Friday 9:00-17:30 and 1 in 4 Saturdays 09:30-12:30.

Reporting to:  Head of Lettings

Overview

The Maintenance Manager is responsible for overseeing maintenance and compliance across all company divisions - Residential Lettings, Commercial Management, and Residential & Commercial Sales. This role includes leading a team of three Maintenance Coordinators, ensuring the department operates efficiently, managing contractor scheduling, and maintaining clear communication with Landlords and Tenants.

Responsibilities

Maintenance Operations

• Co-ordinating all repairs and maintenance for up to 1,000 residential and ever-increasing commercial portfolio properties.
• Respond promptly to maintenance requests from Tenants and Landlords.
• Instruct and follow up with Contractors, ensuring all are properly qualified to perform work on the property, with up-to-date insurance and indemnity coverage, renewed annually as required.
• Effectively utilise property software applications such as Fixflo, Reapit, and Re-Leased to streamline processes and enhance the efficiency of property management operations.
• Deal with inspection, inventory and check-out feedback from colleagues and rectification works.
• Perform property inspections as required.
• Ensure all legal compliance requirements are met within the correct timescales.
• Process invoices and liaise with the Accounts Team to ensure all third parties are paid promptly.

• Carry out project management works involving the full refurbishment of properties.
• Quality control, sign-off works, visit properties to check and gain feedback from Tenants.

The Person 

• The ideal candidate will have experience in property maintenance or a related field, with at least 1-2 years in a supervisory role.
• Excellent interpersonal and communication skills, with the ability to build long-lasting positive relationships.
• Ability to work efficiently under pressure and meet tight deadlines while maintaining high-quality standards.
• The candidate must possess strong problem-solving skills to effectively address and resolve challenges as they arise.
• Attention to detail, with strong organisational skills.
• Proven track record in managing projects on cost and timeline.
• Full UK driving licence required

 What We Offer 

• A competitive salary, commensurate with your experience and skills.
• Ongoing professional development opportunities, including training and support to help you grow within your role and the wider property sector.
• Access to a holiday buy-back scheme, giving you the flexibility to purchase additional annual leave.
• A confidential Employee Assistance Programme (EAP) to support your health and wellbeing, offering expert advice and counselling services.
• A collaborative, supportive workplace where your ideas are valued and your efforts recognised.

Apply to

Leah Nanji, Feather Smailes Scales, 8 Raglan Street, Harrogate, HG1 1LE

leah.nanji@fssproperty.co.uk

STRICTLY NO AGENCIES

Finance Manager

Location: Harrogate

Employment: Full Time, Monday to Friday 9:00-17:30

Reporting to:  Business Partners

Overview

The Finance Manager will play a hands-on leadership role in managing all accounting functions, maintaining financial integrity, and supporting strategic decision-making. The role includes leading a small, efficient finance team and working closely with the Partners of the Business to ensure compliance, accuracy, and efficiency across all financial processes.

Responsibilities

Office Accounts

• Manage all aspects of company accounting using Sage 50 Accounts software.
• Oversee the purchase ledger, sales ledger, petty cash, and daily bank reconciliations.
• Administer supplier payments and customer receipts accurately and efficiently.
• Prepare monthly management accounts and financial reports.
• Handle VAT returns and ensure timely submission to HMRC (when required).
• Manage payroll via Sage Pay, including PAYE, pension, and HMRC updates (when required).
• Lead month-end and year-end closing procedures, including account reconciliations.
• Conduct budgeting and forecasting, monitoring variances and advising on improvements.
• Maintain oversight of aged debtors and implement effective credit control.
• Ensure full compliance with accounting standards and company financial policies.

 Financial Reporting & Analysis

• Produce accurate and timely management information for senior leadership.
• Support audits and liaise with external accountants when required.
• Maintain strong internal financial controls and ensure compliance with statutory requirements.
• Oversee auction-related accounts including deposits, fees, and apportionments to solicitors.

Client Account Management (supported by team members)

• Manage client accounts for over 1,000 managed properties using bespoke software.
• Oversee landlord and contractor payments, tenant deposits, and reconciliation processes.
• Ensure all client monies are handled in accordance with RICS and client money regulations.
• Resolve financial queries promptly and professionally.

Additional Responsibilities

• Support partners with ad hoc financial tasks, projects, and analysis as required.
• Contribute to continuous process improvement across the Accounts Department.

The Person

• Qualified or part-qualified Accountant (ACCA/CIMA/AAT) or equivalent experience.
• Proven experience in finance or accounts management, ideally within a property or professional services environment.
• Proficiency in Sage 50 Accounts and strong Excel skills.
• Excellent communication, organisation, and leadership skills.
• A proactive, hands-on approach and ability to manage competing priorities.

What We Offer

• A competitive salary, commensurate with your experience and skills.
• Ongoing professional development opportunities, including training and support to help you grow within your role and the wider property sector.
• Access to a holiday buy-back scheme, giving you the flexibility to purchase additional annual leave.
• A confidential Employee Assistance Programme (EAP) to support your health and wellbeing, offering expert advice and counselling services.
• A collaborative, supportive workplace where your ideas are valued and your efforts recognised.

 Apply to

Leah Nanji, Feather Smailes Scales, 8 Raglan Street, Harrogate, HG1 1LE

leah.nanji@fssproperty.co.uk

STRICTLY NO AGENCIES

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Dear Cathy, Thank you for your e mail.  I really appreciate everything you have all done for me over the years and the professional way you all behave at FSS.

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For the attention of the Directors and Staff , FSS. Dear All,  I would like to say a warm heartfelt thanks for your time, understanding and your quick execution of any queries that i had...

Dear Charlie,  I'm writing to thank you all for the very efficient way you handled the selling of our flat at Bower Street, Harrogate, and I am grateful for all your help and advice. ...

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Hi Debbie,  T hank you for that good news. And thanks to all the team for your professionalism, much appreciated.

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Dear Tracey,  Thank you for your call yesterday, it has really been a pleasure dealing with you.   Kind regards and thank you again for your efficiency in getting all the work...

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Hi Kyah, Great news and many thanks for your patience. Wish yourselves all the best!  Kind regards 

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Dear Julie, Just a quick note to thank you sincerely for your kindness.  It’s so unusual in this day and age when persons, like your kind self, take a moment to assist others ...

Hi Kyah,  I would like to just say thank you to you and everyone for all your work and speed at getting the property sold. 

We had a survey by Daniel one of your surveyors. I am simply emailing you to say he has been so fantastic  and helpful.  We have had to call him on numerous occasions and he has...

Thank you Margaret for the statements.  Great customer service! Totally efficient

Hi Kyah, We are indeed in and busy shifting boxes and furniture around the place.  Thank you very much for all of your help throughout this process, it is very much appreciated and...

Dear Charles, Firstly I want to thank you for the prompt sale of my flat. From start to finish the service and support FSS provided was excellent. In particular I want to express my gratitude to...

Michael, Thank you for the property brochure, such an improvement. Well done to your team but a special shout out to Tracey Lee, her approach has been excellent especially with us being distant...

We wanted to thank you and our amazing land lady for everything, we have been so happy and love this house, we will be sad to say goodbye. 

Dear Kyah, Many thanks for being such a helpful, friendly and professional intermediary in our house purchase.  All our best wishes and thanks.

Dear Simon, Thanks for getting back to me.  Thanks also for taking care of these final few maintenance items.  We are really please with everything that FSS has done and of course...

Hi Jonathan,  I must say, I’m very impressed. they’ve really looked after the property and the standard of the clean is very good also.  I’m going to call in soon to...

Dear Cathy, Just a thank you to you and the team at FSS.  I'm hoping if I can get a project sorted with the flat in the next year that I might be back as a client in the future as its been...

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Hi Jane, Yes we’re of course delighted. Thanks for you kind email. No we’re not buying another property at the moment, though we could not be more pleased with how FSS have dealt...

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I have loved my time in this property and would like  thank you for your support and professionalism i have received during my 3 year tenancy.

Hi Simon, Hope you are well. Just wanted to drop you a note to commend your Residential Mangement team for the way they managed the property that we recently vacated at Russell Street. Their...

Hi Jonathan,   Thank you very much for being understanding and sympathetic to my situation. You made the checkout as easy as possible and I was really touched that you asked me...

 Thanks Kerry, Appreciate your help and that of Simon in your occasional absence, you and FSS have been fantastic concerning our house purchase. I can honestly...

Hi Erica and Debbie   Thank you both so much for your quick responses to all the questions I asked.   Paul is here now with me in Colorado and we will discuss this today now that he's...

Dear Kyah, I would like to thank you, and your colleagues for all your work and help during the sale of my mother’s house. I had every confidence in your experience and expertise to...

Dear Cathy, May I say how impressed we have been dealing with everybody at FSS, it's a really professional company with great people. Thank you for being so understanding of our situation and...

Dear Kyah, Thank you very much to you, Jane and Kerry for all your work on the sale side. Really pleased how quick the sale went through after the tenants vacated.

Dear Richard, Just to thank you and your team for the successful and problem free purchase of ?????.  I really appreciate the support and encouragement that you particularly gave me. ...

Hi Kyah, I can’t thank you enough for all your help and support and advocacy during the sale of my house, my nightmares can be laid to rest.  Your professionalism and hard work has...

Hi Erica, We just had an electrical inspection at the house and the two young men who carried out the work were absolutely delightful.  They were polite and efficient. Please pass on our...

Hi Kerry, Just wanted to drop you a note to say thank you for all your help and for the lovely plant and card!   It was a pleasure to deal with you and Jane and I am very much looking...

Hi Richard, just a quick message to say thank you once again for managing the sale of our property - I couldn’t recommend FSS enough! I must say, you have a fantastic agent in Stuart he...

Dear Adam, Many thanks for a job well done!  Looking forward to dealing with you in the near future.

Richard, Jane and the FSS Team, Thank you so much for all your help.  Both Mum and I are very grateful for all your hardwork.  We would have no hesitation in recommending FSS to anyone...

Dear Michael, Thank you and thanks to all the contractors and Lorna for their fantastic work.  Yes, we are happy to go ahead at the rent you suggest. 

Hi Dan, just a quick note to say thanks for your time today. Really good to meet you, we appreciate you coming to see us at short notice.

Hello Michael,  Now that our tenants have moved in, we just want to express our gratitude to you and your team for the excellent service that you’ve provided.  It was our first...

Dear Katie,  My experience in using the services of FSS is very positive and I am very happy that you have found me a professional tenant, therefore, I will use your services again.

Hi Kyah,  Many thanks for your good news email!  I’m pleased my little property has a nice new owner.  Huge thanks to you, Jane, Simon and Kerry for all your help with the...

Dear Maisy  The FSS team is always the best example of top-quality service.  Kids at schools should have lessons about business, using the FSS example. 

Simon, I just wanted to go on record to thank you and all your colleagues at FSS for such great service over the past couple of years.  Everyone there has been so helpful and responsive,...

Thank you Cathy!  We're getting settled in and are very happy about the property and grateful for everyone who helped us to get here.  It's been an easy process and we'd gladly use FSS...

Dear Cathy, Thanks for your letter confirming new tenants at our flat much appreciated.  Your colleagues, Erica and Eugene, should be congratulated for a good job done in these difficult...

To Simon, Richard and Team, thank you for your recent support with the Wetherby RUFC Festival!  From all Under 11 Coaches, Players and Parents

Dear Richard, I just wanted to say a huge thank you for agreeing to be our auctioneer at last week’s Yorkshire Brain Game and for helping make the event such a success. I do hope you and...

Jonathan, Thank you for your assistance regarding our stay at Park Side.  Your staff were at all times very helpful.  We enjoyed our time there whilst we found, bought and rebuilt...

Simon Croft kept me informed and explained events very clearly and concisely. Front of house staff are always extremely helpful, polite and well informed.

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Good afternoon Richard.  Wow simply wow, I visited your auction today with interest in the Wedderburn Rd, property.   The experience is immense, at one point stood with hand over...

Hi Richard, I also should have mentioned that the gentleman conducting the viewings was such a nice guy. Really cheerful and knew about the property. You have a really nice team.

Hi Michael, Thanks for your efforts throughout this incident.  We wanted to simply thank you, your team and our landlord for the quick turnaround on the clean up, getting a temporary safety...

To all the hard working team at FSS - Many, many thanks for all your committed hard work and support in selling xxxx  Yipee!  Finally dream home in Cumbria by the sea on Friday this...

Thank you Kate and just to confirm our conversation earlier:  Please pass on our grateful thanks to everyone at FSS especially sales, lettings and maintenance. You all do a brilliant job...

Dear Richard,  Just a short note to say thank you for your support for this years Brain Game. You did a  really magnificent job. The total raised is now approaching...

Just a little thank you to you all and especially Kyah, could not have done it without you.

Hello Cathy, Yes please, that's great, thank you very much for that.  We've got a very nice experience with the  FSS Agency - Team, we always appreciate it.  I...

Dear Cathy, We would like to take this opportunity to say thanky ou to yourselves and the landlord for a lovely experience with our first property together

We recently purchased a property through FSS, and the experience was nothing short of exceptional—truly 10-star customer service. From the very beginning, we were kept informed about every...

Lorna has been a terrific asset in sorting a recent heating system installation into my flat managed by FSS. When initial quotes seemed unrealistic she has been quick to look for alternatives...

Dear Tracey, Thanks for all your help with running the project. It’s been a pleasure working with you!  

Hi Erica, Perfect, thank you so much for all your help throughout this entire process, you and FSS staff have made me feel so comfortable and at ease rather than stressed like house hunting...

Dear Jonathan, I have been super impressed by your personal responses and actions and truly appreciate your care.

Hi Richard,  Just a quick note to say thanks to you and your team re our sale. Communication throughout the process was excellent.

Hi Stuart,  I hope this email finds you well. I just wanted to send a heartfelt thank you for all the hard work you and your team have put into the sale of 31A. There were times when it...

Hi Katie, Just wanted to say a huge thank you to FSS team and landlord, the maintenance issues this week have been sorted so swiftly, and I cannot put into words the level of peace of mind that...

Hello Good morning We hope this message finds you well. We wanted to let you know that we have decided not to extend our lease.  Over the past 30 months, it has been a pleasure renting...

Dear Erica and Jonathan, I just wanted to thank you for your great assistance and help in the relet of our property.  You were so efficient and professional about all aspects of this...

Many thanks for your email regarding the renewal of my tenancy - my son and I have settled in well and love the house very much. We are very happy here. So - yes please we would definitely like...

Hello Kate and Erica, thank you for your time and the time of your colleagues, it is quite appreciated.  This is the very first time we had a professionalism "experience"   with a...

Hi Simon, We are very pleased that the sale went through. Kyah was instrumental in pushing it over the finish line!

Dear Karen,   Many thanks for this final statement.  We would like to convey our thanks and appreciation to the entire team for your efficiency in handling what could have been a...

Dear Simon,  Many thanks for the final statement.  We would like to thank you and all those at FSS who have assisted us so well in the management of Dragon Ave over the years. Please...

Absolute star Kate - thank you so much. This could be the smoothest move known to man with you lot! 

Dear Michelle, Many thanks for that.  If I don't see or communicate before I hope you all have a lovely Christmas and many thanks for your efficient and professional help with the...

Hi Gaynor,  Thank you ever so much for sending over as promised, a hard copy would be great if that’s ok.  My sincere thanks again for all your help over the last few weeks, you...

Dear Michael,  Thanks for your email. I am excited about all the renovation and would like to thank Georgia for all her work.

You typically only have to engage a professional to do something that you can't (or maybe don't want to) do yourself. So it's helpful when the professional takes time to explain what...

Dear Erica,  Thank you so much for all your help. You’ve been an absolute pleasure to deal with, and have been so helpful and friendly, so on a  personal note I’d like...

Simon, The family have various properties in Leeds and the letting agents, including xxxxxxx xxxxxxxx, are absolutely useless. When are you going to open an office in North Leeds?  With...

Kyah, Many thanks to you and the team for all your help in the sale

Dear Michael,  I would like to thank yourself and all the staff I have had contact with at FSS (Eugene and Erica) for your professionalism and friendly manner at all times.  It seems...

Dear Margaret, Thank you very much for your very prompt return. FSS never fails to impress me.  Very best wishes,

Dear Simon, I would like to thank each and everyone at FSS for all their help over our time at Cornwall House, especially Jonathan for his help during our final few weeks. His help and advice...

The house looks very neat and clean, thank you for looking after it so well for the past 2 years. It is much appreciated

We would like to take this opportunity to thank all the staff at FSS for their continued support throughout our tenancy, the customer service has been outstanding.  Likewise, please pass on...

Sincerest thanks to you and your fabulous team.

I have contacted numerous agents across the Leeds and Harrogate area to view a good number of commercial properties. FSS were by far the quickest and easiest to contact and get booked in with...

Dear Cathy,  Thank you for your e mail and documents attached.  I would like to give my deeply gratitude to your teammates, Eugene, Erica and your kind assistance as always. ...

Thanks so much Michael. I really appreciate it. As discussed we have properties in Leeds but Harrogate is a completely new market for us so I appreciate all the advice you have given.  Just...

Hi Erica, Thanks again for the contact over the last few years. You've been so easy to sort things out with.