Meet the Team

Simon Croft - Partner

Simon Croft has over 35 years of experience in the property industry having commenced his career in Harrogate in 1984.

Simon has successfully let and sold some of the most exclusive properties in the Harrogate District and has built contracts with various Blue Chip & corporate clients.

He has also conducted numerous auction sales on behalf of the company ranging from small investment properties to large portfolios. Simon is a proud partner of FSS who admires his hard working loyal team.

Richard Smailes - Partner

Richard Smailes, also known as the man with the golden gavel manages both our residential sales & auction departments.

Having worked within the property industry in and around Harrogate for approximately 30 years, there is very little that our partner doesn’t know.

Renowned for delivering sound advice & the best possible personable service, Richard has become a very popular face within the property world.

Richard frequently gives up his time to take on the role of charity auctioneer at fundraising balls & events.

Richard loves his friendly and honest firm, he says they have a great team ethic and every individual will always go the extra mile to ensure that FSS’ clients receive an exceptional service.

Dan Brumfitt - Partner

Dan has been a Chartered Surveyor since 2001. Dan has worked for a number of practices including King Sturge, Jones Lang LaSalle and Evans Property Group. Dan brings a wealth of commercial and residential experience to the team at FSS and enjoys a broad spectrum of work that being a general practice Chartered Surveyor covers, with anything from valuation reports to large scale agency transactions, or, landlord and tenant matters and business rate appeals. Dan would describe himself as 'fun', 'trustworthy' and 'professional'. He particularly likes FSS’ family ethos and says that every day is never the same! Dan became a proud FSS partner in April 2021.

Michael Lebbon - Associate

Michael is directly involved with the large Residential Lettings Department and has been with Feather Smailes Scales LLP since 2003. His aim is to provide clients with honest up front advice at rental valuation stage and guidance on any improvements required to achieve a quick let with minimal voids. Michael’s colleagues would describe him as trusting and determined with an open door policy. Michael loves the professional team he works with and is quite happy to put in the extra hours to see the best results.

Adam Crawfurd-Porter - RICS Chartered Surveyor

Adam joined us straight from school, initially gaining experience in all aspects of the business before specialising in commercial property. He has since completed a degree in Estate Management & is now a fully qualified RICS Chartered Surveyor. Adam boasts 8 years experience in the Harrogate commercial property market. His colleagues would describe him as extremely hard working, reliable and an all round good bloke!

Charles Smailes - Consultant

Charles commenced his Estate Agency life in 1963 and he is a founding Partner of Feather Smailes Scales LLP. He has been an auctioneer for nearly 50 years, selling all types of property and land from fishing lakes and railway cuttings, to country estates and farms. He has been an active member of industry professional bodies including Chairman of the National Association of Valuers and Auctioneers (NAVA), President of the National Association of Estate Agents (NAEA) and the original Chairman of the National Federation of Property Professionals (NFoPP) Board - the body that controls the UK Agency industry. Charles for over 25 years was Chairman and is now a Director of Harrogate Housing Association which has grown to be one of the district's major providers of social housing. Son of former Yorkshire and England cricketer Frank Smailes, Charles enjoyed playing cricket and now gets great pleasure from watching his sons and grandsons carry on the tradition along with supporting Harrogate Rugby Club. Charles has now taken a back seat from day-to-day work, yet his values still shine through the organisation.

Kate Baines - Secretary

Kate is one of our most resourceful letting specialists, described by her colleagues as a team player and keen learner, she has proved to be a valuable asset to the FSS team. Kate’s new career in property has welcomed her into an efficient team providing a fantastic work environment for her skills in lettings to excel above and beyond.

Jane Benson - Sales Negotiator

Coming from a background of 43 years in property, Jane offers a degree of excellence that you can expect and trust from FSS. With perfect diplomacy, she divides her attention between her colleagues, creating a real sense of comradeship within the team. Jane is our sales, auction and commercial specialist who is always willing to go the extra mile.

Margaret Bridge - Finance Manager

Margaret is our Finance and HR representative, she is a trusted and professional team member, adding to the loyalty that FSS’ trustworthy foundations have been built upon. Margaret loves the modern outlook the team brings to the property scene, she is the perfect fit to an overall caring team. Margaret is proud to be part of the FSS team and feels as though the partners go above and beyond to ensure that every member feels valued, appraised and well looked after.

Martyn Cook - Accompanied Viewer

Martyn is our property viewing specialist with over 7 years experience in property, he brings reliable and trustworthy traits to FSS. Martyn enjoys the close knit, local family firm experience in the office and the professional feel FSS has to offer. Martyn’s colleagues would describe him as organised, reliable and amusing!

Julie Day - Residential Lettings Coordinator

Julie is described by her colleagues as very thorough, knowledgeable and hard working. If something needs doing, Julie will always be sure to complete the task to the best of her ability. Her colleagues also didn’t forget to mention her love for chocolate! Julie loves her proactive team and finds that the group as a collective hold vast knowledge of the region through strong longstanding connections.

Kyah Dent - Negotiator

Sales negotiator Kyah is a versatile and well respected member in the FSS office. Her passion for the team is unparalleled. She always wears a welcoming smile and her bubbly personality is always sure to spark positivity at FSS. Kyah is keen to help the team wherever she can, her enthusiasm and passion for work does not go unnoticed by her colleagues.

Harriet Falshaw - Commercial Surveyor

Harriet is an extremely efficient Commercial Surveyor here at FSS. Her colleagues would describe her as extremely approachable and great at her job role, Kyah, our Negotiator expressed that "if there's one girl that can get the job done, it's certainly Harriet!"

Lydia Forster - Property Maintenance Assistant

Residential lettings and property maintenance manager Lydia, strives to ensure all our clients needs are met through her hardworking and tenacious personality traits. 23 years experience in property add to her already enthusiastic and helpful profile, she’s considered an all around super star at FSS and this shows through her outstanding contribution to the team.

Kerry Grant - Residential Sales Manager

Kerry has been within the property industry for 30 years and has extensive knowledge about the market. Kerry is very organised and efficient. She specialises in sales, auctions, commercial property and maintenance so is a definite all rounder! Kerry loves the people within the FSS family and believes that is what makes the agency so special.

Erica Johnson - Senior Lettings Negotiator

Dog lover and senior lettings negotiator Erica is the life of the office, she has an outstanding attention to detail with an approachable, excitable personality. Erica loves the caring, family feel at FSS and says that every day is exciting and different. She had 15 years of experience in the property industry and is a very valued member of the team.

Ian Johnston - Accompanied Viewer

Reliable, friendly & trustworthy are just three ways to describe Ian. He has extremely high standards and believes FSS has a very forward looking approach to business. His professional attitude has successfully carried him through 3 fabulous years within the property industry, here’s to another 3 successful years!

Tracey Lee - Property Maintenance Assistant

Tracey is our enthusiastic Property Maintenance Assistant, Tracey brings an infectious positive energy to the maintenance team. Her colleagues would describe her as organised and extremely diligent, Tracey loves working within an office environment, especially in the wonderful and friendly space that is Feather Smailes Scales!

Eugene Keane - Residential Lettings Negotiator

Eugene is our lettings negotiator, he is optimistic and always sees the light in every problem. Seen as patient and honest by his colleagues, he fits perfectly in the FSS team and complies with the business’ outstanding work ethics. Eugene has an overall up beat, glass half full approach to life, this has successfully taken him through 9 years within the property industry.

Michelle Rycroft - Head of Property Maintenance

Organised, bubbly and always happy to help are just a few ways to describe Michelle, the head of our property maintenance. Michelle has been working in property for over 6 years and she knows the market like the back of her hand, her organisation and communication skills are second to none which makes her an extremely valuable member of our team.

Jonathan Smithson - Residential Lettings Coordinator

Jonathan is simply a superstar, with over 16 years of experience in the property industry, he has found an eye for detail and beams with confidence. He is the type of person who gets the job done, and this is exactly what the FSS team are known for. Specialising in lettings, Jonathan is the one to approach if you are looking to rent.

Cath Stone - Accounts Administrator

Honest, reliable & friendly are just 3 ways to describe the lovely Cath Stone. Cath has been with us for 2 years and really enjoys her work in the accounts department dealing with both tenants and landlords. Cath’s favourite thing about working with FSS is the friendly professional team she works with.

Debbie Weightman-Brown - Auction Secretary

Debbie is the jack of all trades, from team player to social organiser, she brings energy and confidence to the team. Debbie sees FSS as a loyal family, not just a workplace. Auction and sales are just few of her skills that have been developed through 9 years of working in the property industry, she provides a trusted assistance to the team.

Gaynor West - Survey Secretary

Gaynor is our residential survey and commercial valuation specialist and survey secretary, in the office she’s seen as helpful, organised and extremely hardworking, Gaynor loves the FSS community, she is driven to help the business flourish. Her social traits make the office environment a great place to work in for herself and her team members.

Lorna Witty - Property Maintenance Assistant

Lorna, FSS’ property maintenance specialist is a proactive, hardworking individual with more than 5 years of experience in the property industry. Her tenacious personality and organised mindset make her extremely valuable to the FSS team. Lorna loves FSS’ family atmosphere and the friendly characters within it.

Cathy Woodham - PA to Simon Croft

Cathy, otherwise known at FSS as the ‘property oracle’, is the Mother of the team. Over 43 years of experience in property and letting has developed accuracy, punctuality and reliability within her working character. Cathy has a drive for the growth of FSS and is passionate for the team she works with daily. Having been within the team from the very beginning, Cathy has watched FSS flourish into the most exceptional estate agency in Harrogate.

Looking to Buy? Here are 5 Tips from the Professionals

Looking to Buy? Here are 5 Tips from the Professionals

Posted on April 30, 2022

Looking to Buy? Here are 5 Tips from the Professionals