Expect More From Your Letting Agent


Posted on Thursday, January 21, 2021

Expect More From Your Letting Agent

Our landlords have come to expect routine observation visits with detailed reports, communication before, during and after letting and fixed term tenancy renewals. They know they can rely on us to carry out thorough reference checks on all tenants and a fully comprehensive inventory with detailed photos.

Landlords are used to this level of professionalism from FSS. So, when a longstanding client found themselves dealing with another local agent for one of their properties, they really noticed the difference.

The landlord told us the other agent hadn’t given them any advice or made any attempt to renew the agreement for the next year. They hadn’t even done a single visit to check the property and to ensure that the tenant was maintaining the property to the correct standard. The landlord had not received replies from the agent to emails or telephone messages for 12 weeks.

We were happy to step in and support the landlord by producing a new tenancy agreement so that they could manage the property themselves, leaving us to deal with rent collection, observation visits and compliance.

We arranged to conduct an inspection visit within a few weeks and pulled together the necessary safety certificates, making sure everything was fully compliant.

Our lettings specialist Michael Lebbon explained: “We’re always surprised when we hear that landlords have had no contact with their agent, no professional advice and no observation visits on their property.

“We work very hard for our landlords, doing everything we can to make the tenancy run smoothly, from vetting tenants thoroughly right through to making regular property checks, offering an in-house maintenance and finance service and keeping in touch with tenants well in advance of lease expiry so that we can minimise void periods.”

FSS is seeing a high demand for rental property currently. If you’re a landlord and are looking for more from your agent, we’d love to hear from you.

Want to let your property with us? Call 01423 501211 (Option 2)

Find out why landlords choose FSS as their letting agent.

Read our tips for landlords on keeping rental properties occupied.


Lettings: The FSS Difference

If something isn’t working, we will be

Fast response in-house maintenance service for landlords and tenants

No hidden maintenance fees

Our landlords pay the invoice the contractor raises for maintenance work and no more. There are no extra commission charges from us.

Caring for your property as if it were ours

If we were you, we’d expect routine observation visits with detailed reports, communication before, during and after letting and fixed term tenancy renewals.

Local experience and individual service

We’ve been serving the Harrogate property market for over 25 years. We know what we’re good at and we tailor our service to each landlord’s individual needs.

One Office, packed with experience

We don’t have offices up and down the country. We have one superb local team, with maintenance and finance in house and an outstanding reputation for Quality, Trust and Value.