FSS Praised for Adapting to Lockdown Letting


Posted on Friday, February 19, 2021

FSS Praised for Adapting to Lockdown Letting

FSS has received praise from both landlords and tenants for adapting its services to provide extra support during the pandemic.

The rental market has remained extremely busy during Lockdown 3.0 with high demand from good quality tenants for well-presented properties which are priced at the right level.

Our team has been working really hard to keep properties and people moving smoothly and one of the most popular additions to our service has been our video tours.

A virtual walk-through of the property is a massive help to tenants who may want to view several homes and want to refine their shortlist to avoid unnecessary in-person viewings. We have had some excellent feedback from both landlords and tenants for our video tour service and it has undoubtedly helped us secure tenancies more quickly than would have otherwise been possible.

Landlords and tenants have come to expect more from their letting agent thanks to the outstanding service they receive from FSS. Here are just some of the lovely comments we have received.

"Everyone in team is professional, polite and efficient. I never have to chase and I can trust that the management of the leases/ renewals/ inspections/ legalities are in hand."

"All my experiences with the residential letting department team have been positive."

"They have been so helpful with everything that they have dealt with for me. All the staff are great." (Landlord)

"Many thanks for your email regarding the renewal of my tenancy - my son and I have settled in well and love the house very much. We are very happy here. So - yes please we would definitely like to stay! Also thank you all so much for helping with various things (like the boiler and the bindweed in the garden!) - it is great to know I have advice and support and I really appreciate it."  (Tenant)

"This is the very first time we had a professional "experience" with a letting agency. You and your colleagues responded quickly and supported us."

"Thanks for your letter confirming new tenants at our flat much appreciated.  Your colleagues, Erica and Eugene, should be congratulated for a good job done in these difficult times.  Thanks for your help and hope you all keep safe."

"We would like to thank you and all those at FSS who have assisted us so well in the management of Dragon Ave over the years. Please pass on our particular thanks to Cathy, Erica and Richard."

"Many thanks for the efficient manner in which you have once again handled the lease renewal."

Expect more from your Letting Agent. If you have a property to let, talk to one of our team and discover the FSS difference. We have good quality tenants waiting! Call 01423 501211