Harrogate estate agent and property specialist FSS has entered The ESTAS Customer Service Awards.
The ESTAS is the national award scheme which recognises the best estate and lettings agents, mortgage advisors, conveyancers and suppliers to the residential property industry. Winners are selected purely on feedback via ESTAS Customer Review platform which generates thousands of reviews from customers who have experienced the full service delivery from a property professional. Last year over 45,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.
Founder of The ESTAS Group Simon Brown said “ESTAS has become a community of forward thinking property professionals who are committed to delivering great service and in turn changing the perception of the sector by the general public. The fact is 99% of agents, conveyancers and mortgage advisors do a fantastic job for their clients, our review platform and awards provide a kite mark of service excellence for any property professional involved in the home moving process.”
The ESTAS Awards take place every spring at the Grosvenor House Hotel in London. Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,000 of the UK’s top property professionals.
Spencer says “I think it says a great deal about a firm who takes part in The ESTAS. They care about their reputation and they care about their customers. Companies who sign up to The ESTAS are committed to giving customers the best possible service they can.”
Richard Smailes, partner at FSS, said: “We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”