What Our Customer Say

"Many thanks for the open communications.  From past dealings with other agencies it has often been the case that actually speaking with the local agency is a thing of the past, it is very much appreciated that you and your company DO communicate with us regularly and effectively. Thank you Feather Smailes and Scales :)."

"Dear Mr Lythe, Following the launch of the CAN Pilot at the beginning of the month, it is encouraging to note your efforts and continued support with the reports that we have received so far to date. It is a pleasure working with you and trust that our mutually beneficial relationship will flourish further going forward. Well Done!."

"Thanks Guy. Undoubtedly the quickest turnaround on a valuation ever !!!!."

"Angela, Thank you for the update that’s just what I wanted to hear ie a pragmatic close management of the situation to bring things up to date."

"I write to thank you for your kind attention during our recent business done through your office. We found the staff in the Lettings Dept to be efficient and friendly and all was arranged without any problem."

"I would like to thank you all, over the last three years I have found you all to be very professional and I would most definitely look to rent through you again in the future"

"Take care, and thanks to you all for doing such an amazing & effective job. We are very impressed that you managed to get new tenants in so quickly".

"Dear Richard Many thanks for your support to Candlelighters, it is very much appreciated. May I also say how much we enjoyed the auction. You were so entertaining for our guests and the success of the evening was, in no small part, due to you.".

"Dear Richard and all the staff at Feather Smailes Scales. Thank you so much for all your help in moving Aunty Margaret. From all the family x".

"Simon, I seem to be very fortunate in keeping the cottage occupied, thanks to your efficient service and would like to thank you and your team.".

"Dear Charles, I am delighted to report that I have now received a cheque from my solicitors following the sale of my property. It has, at times, been a very trying experience - much beyond anything I have encountered in my life previously. I dare say that there have been elements that even you, with your substantial background in property matters, have not come across either. No matter, we have achieved the necessary outcome and it would be remiss of me not to take this opportunity to thank you for your pivotal role in getting us there. Your colleagues were unfailingly polite and helpful throughout and I am totally convinced that it was your personal intervention and professionalism which won the day in securing the sale for me. My thanks for all of that and my very best wishes for the future. If anyone should seek my advice as to appointing an Estate Agents, for whatever reason - sale (conventionally or auction), letting, commercial etc etc - Feather Smailes Scales would be the only name on my list. ".

"Gill, I confirm safe receipt of the valuation report in respect of the above property. I would also like to take this opportunity to thank you for kind consideration to this matter and speedy response.".

"Simon, thank you for the swift and efficient renewal of this tenancy. We are pleased to retain the tenants and to avoid a void period".

"I was absolutely delighted with the way the tenants respected and are keeping the property and this report shows this too. I couldn't ask for better and feel very grateful, it's a huge relief ".

"Michael, Please also, if the opportunity arises, pass on my personal thanks for taking such good care and also leaving us with a spotless property".

"May I thank you for helping me to find such pleasant accommodation in Harrogate".

"We were really pleased with the way you handled the challenges of the rental and would certainly recommend your services".

"Dear Helen, Thanks for your quick action on this aswell, it puts certain other more national practices to shame".

"Thank you again Joe for the efforts you have put in here on our behalf".

"I must also say that from the very moment that Susan began looking for a flat to rent, she was impressed by the friendliness and helpfulness of your staff at Feather, Smailes & Scales, in marked contrast to one or two other letting agents in Harrogate!".

"I admire the tenacity you have displayed in finding a tenant for this commercial property which, clearly, has not been easy in these difficult times. Thank you again Joe for your help, advice and perseverance".

"Thank you to you all for making today possible. You have provided a wonderful service and have been very kind"

"I do hope the tenants renew and this tenancy runs a similar course to the last one. They became very good friends and have invited our family to America. THANK YOU AND YOUR TEAM FOR EXCELLENT SERVICE"

"Simon, Thank you very much, I am sure that your expertise and sound advice is largely responsible for this outstanding auction result"

"Thank you for helping make the last three years enjoyable, I would recommend your lettings agency and this property to anyone looking to live in Harrogate"

"Richard, What can I say but a massive thank you to not only yourself, your Dad, but also Alice for all your time, effort and hard work in managing to complete the sale of my property. I am sure I drove you all completely mad but I am so relieved we got there in the end. Alice is a credit to your Company and gave me all the time in the world no matter how many times I rang - thank you and as for you Richard you were always so patient and understanding and I cannot thank you enough."

"Thank you for all your hard work within the Auction Team! I admire your professionalism and expertise in this field of the property market!"

"Thanks again for all your hard work at Feather, Smailes & Scales. You have brought me the nicest Christmas present ever and I am still trying to take it in, the end result of £255,000 for our house! I shall recommend your company to anyone as you are dealing with all things concerning in a very professional manner but staying human at the same time.

"Many thanks for your efforts in respect of our property sale, it was much appreciated"

"My dealings with your office were always dealt with in an efficient, respectful and good humoured way. I appreciated the prompt service of your maintenance department when called upon."

"Thank you for all of your help and it has been a pleasure dealing with Feather Smailes Scales. Everyone has been so helpful and friendly."

"I really appreciate the time you spent with me today it was great to speak with someone who is so knowledgeable and extremely helpful. Once again thank you and I look forward to speaking to you tomorrow."

"May I take this opportunity to thank you and your staff for your help and advice in dealing with this property."

"We cannot thank you enough for your assistance during our rental period and would hope as soon as we have a confirmed sale of our property we can look to use you again in the very near future as we continue to search for our dream home in Harrogate."

"May I take this opportunity on the completion of the sale of my late father's property to thank you and your staff for dealing with the matter so efficiently and professionally. It has been a pleasure dealing with Feather Smailes Scales and we have no hesitation in recommending your services to others in the future."

"I was extremely pleased with the service that you and your colleagues provided, everyone at Feather Smailes Scales was very attentive, courteous, prompt and friendly. Should I find myself in such a situation again, I assure you your company will be my first call!"

"I would like to express my thanks and appreciation for all you did towards the sale of the property and all the previous years of management."

"I would like to take this opportunity to thank you for your excellent professional service. I am extremely grateful to the length of time it took to let the property and the ease in which you made it. I will be recommending Feather Smailes Scales to others, as I know you offer a first class service."

"It has been a wonderful experience for us here in England. Our stay here in Harrogate could not have been better. We do appreciate the care and attention you and your company have shown us during our tenancy. Several of our friends have asked how we managed to find such a beautiful place to live. We have simply referred them to you."